Frequently Asked Questions

1. Can I use hair oil with this device?

Yes! You can apply hair oil before or after using the MyRootSpa device. We recommend applying oil after your session to lock in the benefits of the scalp massage and red light therapy. Avoid applying thick oils directly onto the device head.

2. Is it suitable for all hair types?

Absolutely. MyRootSpa is designed for all hair types — straight, wavy, curly, and coily. The detachable bristle head gently works through all textures without pulling or tangling.

3. How does the mist function work?

The fine mist function distributes a light, even layer of water or liquid treatment directly onto your scalp. Simply fill the reservoir, select the mist setting, and glide the device across your scalp for even hydration and product absorption.

4. Does the device massage the scalp?

Yes. MyRootSpa features a 3-level scalp massage function. The rotating bristle head stimulates blood circulation, helping to promote healthier hair growth and relieve scalp tension.

5. How long does the battery last?

On a full charge, the device provides up to 60 minutes of continuous use. Charging time is approximately 2 hours via the included USB-C cable.

6. Is the comb head removable?

Yes. The bristle comb head is fully detachable and washable, making it easy to clean after each use and maintain hygiene.

7. Can I use scalp serums and treatments?

Yes, MyRootSpa is compatible with most scalp serums and liquid treatments. Apply your serum before using the device to enhance absorption, or use the mist function to distribute it evenly across the scalp.

8. How long does shipping take?

We process all orders within 1–3 business days. Delivery typically takes 7–14 business days depending on your location. We offer free worldwide shipping on all orders.

9. What comes in the box?

Your MyRootSpa package includes: the scalp therapy device, a detachable bristle head, a USB-C charging cable, and a user guide. Everything you need to start your scalp care journey right away.

10. What if I am not satisfied with my purchase?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase for any reason, contact our support team within 30 days of delivery and we'll make it right — no hassle, no stress.